If things aren't safe at home

If someone in your home is hurting, controlling, intimidating, threatening, or scaring you, support is available.

You do not have to leave your relationship to get help. Many people come to us because they want the violence to stop, improve safety for their whānau, and create healthier relationships.

We support women, men, children, rangatahi, whānau, and people who recognise they need help to change their behaviour.

Refer yourself using the form below.

How we can help

We work alongside whānau to create safer homes and stronger relationships.

Support may include:

Support with family violence, relationship difficulties, anger management, conflict resolution,
Advocacy, practical assistance, guidance, and connection to other services.
Help navigating the Family Court and related processes including information and support with Protection Orders, Trespass Notices, personal safety alarms, and other safety-related options.
Assistance with immediate safety planning and response.
Ongoing Support from a dedicated Whānau Support Worker who can walk alongside you from the initial referral through to longer-term support.

Our goal is to support whānau to live violence-free and help break cycles of violence for future generations.

What happens if you contact us?

Making contact does not mean Police or Oranga Tamariki will be called.

When you contact us, we will:

Listen to your situation.
Talk with you about what support might help.
Complete a safety assessment if needed.
Work with you to decide the next steps.

Your information will be treated confidentially and shared only with the staff involved in supporting you.

Family violence affects the entire whānau

We work with people experiencing violence and people using violence.

We provide support for:

People experiencing family violence.
Children and young people affected by violence.
Whānau supporting someone affected by violence.
Men and others who want help to stop using violent, controlling, or harmful behaviours.

Wherever you are in your journey, you do not have to face it alone.

Need help right now?

You can call us on 07 865 7065 or pop into our office, 505 Port Road, Whangamata, between Monday to Friday 9.00 am - 3.00 pm. We endeavor to help where we can for people who choose to walk in - sometimes there may be a slight wait. Please note, we are not a crisis centre.

You can talk to a trained counsellor for free 24/7 confidential help, advice or support. Call or text 1737 any time for free support.

Other helpline numbers:

IN AN EMERGENCY PLEASE CALL 111
Women's Refuge: 0800 733 843 (0800 REFUGE)
Healthline – 0800 611 116
Lifeline – 0800 543 354
Mental Health Crisis (Coromandel) – 0800 505 050
Youthline – 0800 376 633
Alcohol & Drug helpline – 0800 787 797
Suicide prevention - 0800 435 728
Depression Helpline - 0800 111 757

Referral Form

Privacy Statement

We respect your privacy and understand the sensitive nature of family violence referrals. The information you provide will be used only to assess and triage your referral and to support the delivery of appropriate services. Relevant information may be shared with the counsellor or family violence support worker involved in your care. Your information will be kept confidential and will not be shared with others without your consent, except where on reasonable grounds, disclosure is necessary to prevent or lessen a serious and imminent threat to public safety or the safety of any person. We shall only make exceptions to confidentiality in order to reduce risk. Your consent to share information will be sought prior to release.

Common Questions

Will my partner find out I contacted you?

No. We will not contact your partner without your knowledge or consent unless there is a legal or immediate safety requirement.

Can I bring someone with me?

Absolutely. You are welcome to bring a friend, whānau member, support person, or advocate.

Is the service free?

Yes. Our support services are free.

How long will it take for someone to contact me?

We aim to respond as quickly as possible and will discuss timeframes with you when we receive your referral.

What if I'm not ready to leave?

That's okay. You do not need to leave your relationship to receive support. We can help you explore options, increase safety, and work towards the changes you want to see.

Come and see us at Eastern Coromandel Community Services Trust

Address: 505 Port Road, Whangamatā, 3620, New Zealand
Phone: 07 865 7065
Email: info@communityservices.org.nz

Hours:
Monday 9:00am - 3:00pm
Tuesday 9:00am - 4:30pm
Wednesday 9:00am - 4:30pm
Thursday 9:00am - 4:30pm
Friday 9:00am - 3:00pm

Charity registration CC11448