Frequently Asked Questions

How do Social Services work?

At Eastern Coromandel Community Services, we assist people with a wide range of queries. These could include helping you get to a hospital appointment, advocacy with practical support, loss of income, holiday care for children, relationship issues, mental health concerns, whanau support – just about anything you need to know we will try to find the answer for you.

What happens when I make a referral?

Once you have made a referral either through our office, via telephone, or website, we may ask a little more on how we can help, your availability and preference for a male or a female (counselling only). You will receive written acknowledgment of your referral and estimated wait-time, if applicable. Referrals are allocated to our clinicians, and they will contact you by telephone to make an appointment.

Can I come any time to see someone especially if it’s urgent?

Yes between Monday to Friday 9.00 am – 4.30 pm. We endeavor to help where we can for people who choose to walk in – sometimes there may be a slight wait.

Are you available weekends for emergencies?

No, we are open Monday to Friday. You can talk to a trained counsellor for free 24/7 confidential help, advice or support, you can free call or text 1737 any time for support from a trained counsellor.

Other helpline numbers:

  • Healthline – 0800 611 116

  • Lifeline – 0800 543 354

  • Mental Health Crisis (Coromandel) – 0800 505 050

  • Youthline – 0800 376 633

  • Alcohol & Drug helpline – 0800 787 797

  • Suicide prevention - 0800 435 728

  • Depression Helpline - 0800 111 757


Do WINZ come to your office?

No, although we can send any correspondence to WINZ Waihi. The nearest WINZ is located in Waihi at 16 Seddon Street, Waihi 3610.

Do IRD come to your office?

Yes, IRD come to our office every third Wednesday of each month. You can make an appointment by contacting our office.


This product has been added to your cart